• Trusted Since 2015 | 100,000 Orders Shipped

  • Try At Home | 60 Day Risk Free Returns

  • Happy Pet Owners | Rated ★★★★★


How do I contact Customer Services?

Let us know if you need a hand with anything, our email address is woof@notinthedoghouse.co.uk

Opening Hours:
9am - 5pm Monday to Friday - Hours are extended during peak times!
We aim to reply to our emails within 24 hours of receiving them.


Which payment methods do you accept?

Secure Transactions can be made by Visa, Mastercard & Amex and are securely processed via Braintree, we also offer Paypal express checkout.

I need to amend/cancel my order, how do I let you know?

If your order needs to be edited or cancelled please let us know as soon as possible, drop us an email to woof@notinthedoghouse.co.uk

I’d like a VAT receipt

No problem just email woof@notinthedoghouse.co.uk and we will get one sent to you.

Will you share my data with third parties?

That ones simple, no never.

Product Availability

Unfortunately some products from time to time may be out of stock. We aim to inform you of any out of stock as soon as possible after you have placed your order. We will hold these items on a back order if you wish, but dispatch the rest of your order, you will not be charged for additional deliveries due to out of stocks.

Our Website

How do I get my products onto your website?

If you run a company who shares the same values as ourselves, and want your product on our site, drop us an email to woof@notinthedoghouse.co.uk

Can I use Not In The Dog House's content?

If you want to use our content please get in touch!
We are happy to discuss it with you, our email is woof@notinthedoghouse.co.uk