Frozen Raw Dog Food
Frozen Raw Dog Food Information
All our frozen raw dog food has a minimum order quantity of 8kg, this is to ensure that it stays frozen while it’s in the courier network working its way to your pooch. If your order is below the 8kg minimum, your order will be cancelled and refunded in full.
We hold the stock of all the brands listed on the website in our warehouse, meaning you are now able to mix & match between all our frozen raw dog food, or anything else you may wish to buy at the same time.
All frozen deliveries are shipped with DPD who provide with tracking details. Once shipped, frozen items are sent on a next-day-delivery service to ensure your items do not defrost. Delivery costs £6.99 for orders under £39 and only £3 for orders over £39.
Please note, we try to ship all orders within 1-5 working days from placing your order, but we can only ship out frozen orders between Monday & Thursday, so delivery to you will take place between Tuesday & Friday. This is to ensure that the food doesn’t sit in a courier depot over the weekend & defrost.
We ask the courier to leave your parcel whether you’re at home or not to avoid the risk of defrosting. So please try & ensure you’ve selected a safe place should you not be home.
*Please note, we cannot accept returns of frozen raw food or frozen treats - these are items are unfortunately non-returnable.
We use a variety of packaging to ensure that your order arrives with you still frozen. In an ideal world, we’d prefer the exclusive use of WoolCool (an environmentally friendly polystyrene alternative), however, some of our suppliers are still delivering the raw food to us in polystyrene, therefore, we try to re-use these as many times as possible - we’re working on this!
WoolCool is designed to be reused, so we're offering an exciting returns incentive so we can be as green as possible! Return 10 sheets of your WoolCool liner back to us & we'll credit your account with £5 worth of Biscuit Rewards (please note that we can only accept reusable, whole sheets in order to confirm your £5 credit). Simply collect 10 of our WoolCool sheet liners then use our Royal Mail Returns Portal to send them back to us, we'll then credit your account with £5 for you to use on your next order.